Co-creation through consultation:

Technology that transforms citizens’ behaviour

Across a breadth of industries, consulting potential customers or users is seen nowadays as the way of doing business. This has been adopted widely in the IT industry, as a way to develop industry specific software; in the charitable sector, as a mechanism for securing more members and agreeing forward strategy; in pharmaceuticals and for drug development. So why not in the built environment? 

The objective of this paper is to explore the issues of consultation and to identify how the incorporation of digital engagement can improve the planning process for both the developer and the locals as well as improve the built environment for mutual benefit.